WARRANTY INFORMATION
The confidence built into every Geonav® product comes not only from intuitive designs and rugged construction, but also from a standard two-year warranty.
Geonav Warranty Terms (Europe)
Geonav Limited Warranty
Subject to conditions and limitations of this Limited Warranty and applicable to products sold through Authorised Geonav Dealers, Geonav warrants this Product to be free from defects in design, materials and workmanship under normal use for a period of TWO (2) YEARS from the original date of purchase ("Warranty Period").
The date of purchase is the date when the product is purchased by the first retail customer, or, in case of a new vessel, the date that the product is installed on the vessel by a Geonav Authorised Service Centre.
If a defective Product is returned during the warranty period, Geonav or the Authorised Service Centre will, in a reasonable time, repair or replace, at Geonav’s discretion, the product with a new or refurbished product in accordance with this Limited Warranty. Repair or replacement of the product will be the sole remedy for the customer under this Warranty.
Warranty Period
In the event that the Product package consists of several parts, the different parts of a system may be covered by different Warranty Periods. The Warranty Periods are:
a. Twenty-four (24) months for the Product itself;
b. Twelve (12) months for accessories other than parts and accessories listed in (c) and (d) below;
c. Six (6) months for batteries, chargers, brackets, headsets, cables, covers;
d. Three (3) months for the media on which the software or data is provided, i.e. CD-ROM, pen-drives, memory cards and any other digital mass storage device
Part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.
Standard Warranty
To make a claim under this Limited Warranty, the Product or the affected part (if it is not the entire Product) may be returned to a Geonav Authorised Dealer or to a Geonav Authorised Service Centre within the Warranty Period and within thirty (30) days from the date of the reported Product failure. Any Product returned to Geonav from a Geonav Authorised Dealer or Authorised Service Centre must have a Return Material Authorisation (RMA) number, and if returned by mail must be securely packaged and sent postage pre-paid to a Geonav Authorised Service Centre.
Geonav will cover the costs for repair or replacement of the Product, including parts and labour, subject to limitations and exclusions below, only if the repair or replacement is performed by a Geonav Authorised Service Centre.
Any Product returned, in person or by mail, must be accompanied by a legible copy of the original purchase receipt to be eligible for Standard Warranty Service. Geonav and its Authorised Service Centres reserve the right to charge a handling fee if after technical inspection the product is found to be not defective.
A complete list of Authorised Geonav Dealers and Authorised Service Centres is available at www.geonavmarine.com.
Onboard Warranty Service
Certain products are eligible for onboard warranty service and the qualifying list of products is available at www.geonavmarine.com. In order to obtain Onboard Warranty Service, the original sales receipt as well as proof of the date of installation by a Geonav Authorised Service Centre must be provided to Geonav. Geonav will authorize limited onboard warranty service on the vessel for a period of 12 months after the date of installation by a Geonav Authorised Service Centre closest to the vessel, subject to conditions below.
If a claim is made under this limited warranty for onboard service, the nearest Authorised Geonav Dealer or Authorised Service Centre should be contacted within the Warranty Period and within thirty (30) days from the date of Product failure. At the time of request, the original sales receipt as well as proof of the date of installation must be provided to the Authorised Geonav Dealer or Authorised Service Centre.
Geonav will authorize limited onboard warranty service only if the provided information confirms that the eligible Product is under warranty. Onboard warranty service covers installation deficiencies only if the Product has been installed and commissioned by an Authorised Service Centre.
Geonav limited onboard service warranty covers costs related to product repair or replacement and costs related to product installation errors, subject to limitations and exclusions below.
To find an Authorised Geonav Dealer or Authorised Service Centre, click here.
Limitations and Exclusions
This Limited Warranty:
1. Is valid only if the original proof of purchase, issued to the original purchaser by an Authorised Geonav Dealer, specifying the date of purchase, the device description and serial number, is presented with the Product to be repaired;
2. Does not cover costs for shipping the Product from the Authorised Service Centre, customs and any freight handling costs incurred to return the product to Geonav for repair; Return shipment costs to the same Authorised Service Centre will be paid by Geonav;
3. Does not cover costs related to service onboard if after inspection by Geonav, no defects caused by Geonav are found;
4. Does not cover any failure of the Product due to a) normal wear and tear, b) abuse, c) misuse, d) unauthorised modification or repair of software or hardware, e) improper installation, f) improper storage, g) shipping damage, h) transportation i) corrosion or j) other acts beyond the reasonable control of Geonav;
5. Does not cover defects or alleged defects caused if the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Geonav or was used other than for its intended use;
6. Is not valid if the Product has been opened, modified or repaired by anyone other than a Geonav Authorised Service Centre, if it is repaired using unauthorised spare parts or if the Product’s serial number has been removed, erased, defaced, altered or is illegible in any way. This shall be determined in the sole discretion of Geonav;
7. Does not cover differences in material, coloring or size that may exist between purchased Product and pictures or description of the Product in advertising, promotional literature or on the Internet;
8. Does not cover repair or replacement of consumable items, including, but not limited to, fuses, button batteries, drive belts, radar semiconductors, diodes, and magnetrons;
9. Does not cover damage caused from or to other devices, peripherals or components by improper or unauthorised connection or use of the Product;
10. Does not cover installation problems external to the products nor installation errors by dealers or Authorised Service Centre who are not certified by Geonav, through training, to install the product for which installation warranty is claimed;
11. Does not cover costs associated with routine system checkouts, calibration, setting-to-work, sea-trial or commissioning;
12. Does not cover costs related to towing, hauling, shipwork, and related labour or material for transducer replacement, other than the cost of the transducer itself, if it is found to be faulty;
13. Does not cover costs for cabinet work, console or other bridge repairs after Product removal;
14. Does not cover costs related to overtime or premium labour work outside normal working hours;
15. Does not apply, for Onboard service, to products which are not intended for installation;
16. Does not cover, for Onboard service, travel costs other than auto mileage, tolls and up to two (2) hours of one (1) service representative’s travel time. Mileage, subsistence expenses and travel time beyond 2 hours driving time will be charged separately to the customer by the Geonav Authorised Service Centre at their local prevailing rates;
16. Does not cover all additional costs related to taxi fares, aircraft rental, subsistence, customs and communication charges;
17. Does not cover Products purchased outside of the EU;
18. Does not cover Products subjected to high pressure washing;
Geonav’s Liability
Geonav’s Limited Warranty is the sole and exclusive remedy against Geonav and is Geonav’s sole and exclusive liability with respect to defects in the Product. This Limited Warranty replaces all other Geonav warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose. However, this warranty shall neither exclude nor limit the legal (statutory) rights you may have vis à vis the seller of the Product or Geonav under the mandatory applicable Laws (including, without limitation, the laws implementing the 1999/44 EU Directive in your country).
Accordingly, without prejudice to the rights provided for under this warranty, you shall remain entitled to all rights provided for under the mandatory laws (including the laws implementing 1999/44 EU Directive in your country).
To the extent permitted by applicable law(s), neither Geonav nor a Geonav service agent assumes any liability for loss of, or damage to, or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.
To the extent permitted by applicable law, Geonav´s liability shall be limited to the purchase value of the Product.
Other Remarks
All parts of the Product or other equipment that Geonav or a Geonav Authorised Service Centre has replaced shall become the property of Geonav. Please note that product settings and data may be lost when the Product is repaired or replaced; Geonav does not take any responsibility for any lost information of any kind and will not reimburse for any such loss. Geonav reserves the right to introduce modifications and improvements to the Product without any obligation to apply the above mentioned modifications or improvements to all the devices previously manufactured, sold, shipped, delivered, supported or repaired.
This warranty terms shall be governed by and construed in accordance with Italian Laws (without reference to principles of conflicts of laws).
Any claim, dispute or proceedings arising under the present warranty terms shall be exclusively submitted to the Italian jurisdiction and shall be decided by the Court of Genoa - Italy.
Returning used electrical and electronic devices in EU countries
Users of electrical and electronic devices are obligated to collect used devices separately. Electrical (electronic) used devices may not be disposed of together with unsorted household refuse.
The separate collection is a condition for reuse, recycling and utilisation of used electrical (electronic) devices, which ensures the protection of resources. Electrical (electronic) used devices from private household can be returned free of charge.
To return your used device, please use the country-specific return and collection systems available to you. Electrical (electronic) devices which are marked with one of the symbols shown may not be disposed of with household refuse in accordance with the EU directive.